I love going to this location! Everyone is friendly and it is very relaxing. I have a massage therapist who is really good. He is aware of how to deal with my tight knots and has a wonderful feel for what I need. And they have wintergreen life savers, always a treat.
Love Massage Envy. Staff friendly and helpful.
The HTC location was where I started with massage. It was very loud, in the waiting area and even in the rooms. The building is not set up ideally for this, so location was a poor decision for the experience of a massage. The staff do not appear knowledgeable, and I felt as though my massages there would have been done better by students. My initial massage therapists talked the entire time, even when I tried to be silent.
I moved to a different location and was injured twice there by staff who would not take my verbal cues to stop (bruising, pinched nerves).
I tried to cancel my membership Saturday. The woman who was there would not make a copy of my cancel form, which I thought was odd. She said the manager would get it to me that day. 2 days passed with no word. I called Monday and was told I would definitely get it in my email that day because the weekend was "crazy busy". I called again today and was told once again that it was "crazy busy" and that I would receive the form again today.
Very unhappy with Massage Envy. They put expiration dates with short timeframes on gift cards to take your money without providing any service at all. I believe this is illegal. I would recommend against using Massage Envy.
I recorded the conversation, as is legal in the state of Indiana. I explained to the staff that if I get charged again that I would open a dispute into the matter. She hung up on me. This was about 15 minutes prior to writing this review.
I would give less that 1 star if I could. Total SCAM, Do not sign up! We signed up for a year contract. We tried to cancel, having not used any but 2 or 3 appointments for the year. They told us that if we cancelled, we would lose all our compiled, already payed for sessions. Over priced and a TOTAL RIP OFF! Don't do it!
Massage Envy Hamilton Town Center is a US Beauty Salon based in Noblesville, Indiana. Massage Envy Hamilton Town Center is located at 14139 Town Center Blvd Ste 750, Noblesville, IN 46060, USA.
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