Terrible jewler. I spent 12k there in the last 2 years, warranties on everything. My wifes diamond fell out of one of uer rings and even with the warranty they charged us for the diamond. It took them a month to fix it, a week later it fell out again. I bought a tungstun ring as a work ring which they told me was practically indestructable. After having the ring for 6 months it fell off my hand and broke into two pieces. They said they would replace it, it has been 4 months, they have not ordered a new one and they cant find the old one. These people are crooks. If your thinking about buying jewlery dont do it here, its junk. I will be contacting their corporate office.
Wanting $25 is absolutely ridiculous for a simple watch adjustment, especially when some places do it completely free.
Junk junk junk. Bought my wife 4 different necklaces. Chains break everytime. Take it back and they just want to ignore you. Never will buy there again.
Have made MANY purchases with Kay Jewelers and have been 100% happy with each one. People are always wonderful, friendly, helpful.
Terrible experience with Kay. Bought a sterling silver bracelet and when resizing they burn off the 'special coating' and that area tarnished very quickly. They said they have never seen this happen and send out for a new one. And it happened again. For it never being seen before how did it happen twice to the same person. Didn't really try to make it right. If things like this are possible it should be explained when purchasing the item. VERY BAD BUSINESS. MY FRIENDS AND FAMILY WILL KNOW THE EXPERIENCE I HAD AND WILL NOT BE PURCHASING FROM KAY'S. YOU should not either. If I could give them zero stars I would have
Kay Jewelers is a US Jewelry Store based in Noblesville, Indiana. Kay Jewelers is located at 13976 Town Center Blvd Suite 300, Noblesville, IN 46060, USA.
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