Same-day service. Called 30 minutes before arriving. Happy customer!
Summers made absolutely no attempt to recover after poor service and great inconvenience to the customer. Do not use this company!!! We tried to resolve this matter with them on a couple occasions but were put off.
Let's just put it customer service leaves a lot to the imagination! I have been on their maintenance program for several years now and people on the maintenance program are "suppose" to get top priority. I called to schedule my furnace maintenance (which they are "supposed" to call and schedule so you don't have to) and they put me two whole months out. They also tend to cancel service appointments a lot which is completely inconvenient. Hell, I might as well schedule my air conditioning maintenance now so I can actually have it serviced before the end of next summer. I could go on and on above this place and how they tried to scam me into a new furnace last winter but that will take way too much typing and I don't really want to apply that much time to this review.
Friendly. Knowledgeable. Professional.
With temps in the upper 80s, our a/c failed us. It was after normal business hours, but after calling them, their tech called us within 5 minutes to say he was on his way. He was at our house in under 30 min. Kyle did a fantastic job, was very friendly and explained what happened and what he was doing to fix it. He told us about a couple options we could do, but we felt no pressure to buy anything additional or make any upgrades. Overall, a great experience when we were in a pinch!
Complaint Number 2) My mother-in-law told Summers not to come back and told them she no longer required their service as I had told her. When they heard this a new tactic was implemented. I am still not sure why they were so motivated to pursue her, but to get back in her door, they offered a brand new furnace if no crack was found by a 3rd Summer's employee. Now this was hard to pass up. So even against my wishes, she allowed them to come back. I do give my Mother-in-law credit though, because she sat in the garage and watched the employee the entire time. So when no crack was found, did anyone contact my mother-in-law about the new furnace? No, and when we contacted them, they stated they would not follow through on the offer, because it was not a company policy.
I have 2 major complaints:
Number 1) The service representative told my mother-in-law that she had a cracked heat exchanger and that she needed to install a new $6,000.00 + furnace. There was no mention of the heat exchanger still being under warranty. The furnace is only 7 years old. Summers is so trustworthy that they sent another Summer's employee for a second opinion. I am sure he was not biased. What a surprise, the 2nd Summer's employee found the same problem. By this time I had already told my mother-in-law not to do any business with this company. It was very clear what was going on. I had her call another company and guess what? No Cracks in the heat exchanger. We just saved over $6k, which is ridiculous in itself. Actually, I would have had the exchanger replaced under warranty for well under $1,000.00.
These guys do outstanding work. Extremely friendly and professional. Explained every thing they were doing and why it was needed
All I recommend is..Run, run as fast as you can to another Heating and Air Conditioning Company!
Summers Plumbing Heating Cooling is a US Plumber based in Noblesville, Indiana. Summers Plumbing Heating Cooling is located at 15580 Herriman Blvd, Noblesville, IN 46060, USA.
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