We had major smoke damage to the house and hired Indiana Restoration. They were there when they said they would be there and had things completed when they said they would be completed. Everyone was courteous and easy to get along with. Most importantly the house was returned to a condition that was better than it was before the smoke damage occurred.
I wish I had a good review of this company but they have left a really bad impression on me. I ended up not using this company because of my initial contact.
To Indiana Restoration - if you read this....you got my money this time but you lost a customer for life. $150 for 10 minutes of looking at my ceiling??? The plumber who came by and diagnosed the cause of the water leak brought 3 guys along and ended up charging me NOTHING. Guess who I have on my fridge to call any time I need plumbing work? Yep, the plumber who was honest and reasonable. Your number is on my fridge for all the wrong reasons. Enjoy the $150. It is the last dollar you will ever get from me. Next stop...BBB complaint.
We had a water leak from the second floor onto the first floor. We had a plumber out who determined that it was a minor problem (and did their service call for free I might add). The water that leaked onto the first floor caused a 2-3 foot section of drywall tape to come loose on the ceiling. I called Indiana Restoration out to give me an estimate on fixing the drywall tape. The person who showed up said we should dry out the ceiling and he would have someone call us with an estimate. He said if I was paying out of pocket and not through insurance he would let me use their drying fans for $15 a day. Seemed reasonable to me so I said ok. The next morning things were dry (tested with a moisture meter) so I called him to pick up his fans. At this point the only cost I knew about was the fee for the fan ($15 for one day of use).
Great service will tell all my friends
We have used Indiana Restoration and Cleaning Services several times for carpet cleaning as well as water damage clean up. We love these folks! They are very customer service driven, responsible and honest. I highly recommend them!
I did not sign any paperwork saying I agreed to the high estimation fee so I considered fighting it. Eventually I paid it just to get them off my back but they are now on my "do not ever contact again even if we have a flood of biblical proportions".
Fast forward a couple of weeks and someone finally called me from Indiana Restoration and needed to have another look at the damage. He showed up (a different guy) and said we will need to have the entire downstairs ceiling repainted because he could not match the off-white color. He began measuring all the rooms when I stopped him and said I had paint from when the ceiling was painted and I did not want them to paint the entire downstairs - I would do it myself since he did not want to paint that small area. He went on his way.
Indiana Restoration and Cleaning Services is a well run business that has done the tr-fecta or work for me: Carpet cleaning, Duct cleaning, and Flood Restoration work. I recommend them highly as a business with high integrity that produces excellent results
Shortly afterwards, I got a call from the first estimator who said since I had declined to do the work, I would have to pay his cost for coming out. He said it would be $150. This was the first time I heard about this cost and certainly was not prepared for a $150 fee for him to come out and spend about 10 minutes to look at a 2-3 foot long piece of drywall tape that came loose. I was expecting to pay for a fan which should have been $15. I told him that sounded a bit high but he said I needed to pay for his services since he came out.
Indiana Restoration And Cleaning Services is a US Laundry based in Noblesville, Indiana. Indiana Restoration And Cleaning Services is located at 1710 S 10th St, Noblesville, IN 46060, USA.
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