Delicious food. Get your money's worth. The only place I get my Chinese food from. It's amazing!!!
We understand being busy on the holiday, but be honest with your customers. Waiting 3 hours when told it would be 1, then being lied to repeatedly about the driver being on his way - very unprofessional and disrespectful to your customers.
Couldn't have been more disappointed. We ordered on Christmas Day - site said their delivery time was between 45-60 minutes. Placed order and waited 20 minutes for a confirmation email that never came, even though site said order was delivered.
Old Review: We used to order for delivery all the time, we live 3 miles away and they won't come here anymore. Very disappointing.
There is peanut butter in some of the foods unmarked. If you have a loved one with peanut allergy, do not eat here! I called and tried to let them know it is unsafe and can cause harm to kids and people. They hung up on me! I won't be back!
Called the restaurant and they said they haven't been receiving online orders. Fine, but you should make a note or take the online order option down.
So, on the phone, asking prior to ordering what their delivery time was expected to be, girl on the phone said 45 minutes to an hour. Understandable given that it was a holiday. Place a simple order with 4 items, nothing customized, all straight off their menu.
First time was really good. Second time, I ordered wrong called them 2 minutes later to let them know. They said it was too late, even though the first time took over 2 hours to get. Just ordered, and they said didn't run my debit card but they always run it before they get here. And while taking out our chicken sticks, my boyfriend got burned because they pushed the scewers through and busted the bag. I have given this place 3 tries now...Never again.I will for sure be keeping an eye on my bank account now...
A little over an hour and a half later we call back, asking about the status. They say something about running out of chicken so had to make more. Odd, but okay, would have been nice to have gotten a call with an update with that information. We're told the driver is on his way and will be there in 10 minutes. Perfectly fine with that.
30 minutes later, we call again. Once again, told the driver is on the way. Mind you, we live exactly 12 minutes away from this place.
11 minutes later, the food arrives at our house, hot and obviously just recently made, not like some guy was out driving around with it for an hour.
Edited: 05/17/2017: Seems they are delivering to us again, which is awesome. We love this place and recommend it to anyone that is in their delivery area. Prices are good, food is very solid and they are delivery is quick. So quick I think Jimmy Johns would be embarrassed.
Another 20 minutes go by and we call again. Told the driver is on the way. After prodding them about it and hearing them talking in the background, we're again told 10 minutes. They won't admit that the driver never actually left, though we'd been told twice he was on the way.
Not once apologized to for the over 3 hour wait, by the way.
Wok Roll Chinese Restaurant is a US Meal Delivery based in Noblesville, Indiana. Wok Roll Chinese Restaurant is located at 180 Logan St, Noblesville, IN 46060, USA.
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