Response to below: I did not mention the oil change because like I said above I had told you twice on the phone and did not think that I needed to tell you a third time at the shop. I also did not mention the urgency because every other time I have had work done when I made an appointment it did not take them 3 and 1/2 hours to just start to look at the vehicle. It would be one thing if I was a walk-in. So, I apologize that I didn't tell you that I only had a ride for the next 5 1/2 hours. I'm sorry my wording was wrong - they did not throw the estimate at me but threw the estimate across the desk in my direction. Also, they make it possible to look up reviews on places like google and yelp because who would look up reviews on your website where you can pick and choose the reviews. I am a very happy person and I do believe I gave you a fair review and made sure to add in the positives.
Great service and honesty
This might be long but I wanted to give a review based on my whole experience not just rant why I am mad and won't be returning. First off my father-in-law and husband have had work done here and had no issues. My husband brought my van in and I was with him with no issues. But here is why I won't be returning. I called on a Tuesday because I was due for an oil change and had some engine lights come on. They said they were busy but I could make an appointment for Thursday at 10:30. I called back the next day to change it to 11:30 and they had forgotten to actually put me on their schedule the previous day but although annoyed I was polite and told them again what I needed and they booked me for 11:30 the following day. When I went in they were very nice and even helped my mom get her window up because it was broken half way, 30 degrees, and I had to bring my 10 month old home in her car. And they didn't charge her. So I dropped off my car and I waited, and waited. I finally called at 3pm and they were just bringing it back. (Not happy!!) I called back at 4pm and they were still taking it apart. I told them my ride had to leave and I needed my car back. I was able to get another ride and called back and asked them to continue with estimate and to call my husband when they had it. They wanted to overcharge for something my husbands mechanic friend said should not be that expensive so my husband told them to put it back together and I'd pick it up. When I got there they 1. Only looked at one of two things I asked them to look at 2. Didn't do my oil change (they said they didn't have me down even though I told them both times on the phone) and 3. Charged me $100 diagnostic fee and told me that I'd have to come back for them to look at the other problem (so they could charge me another fee no thankyou!). I was angry at this point and I know I was a little rude but the man threw my estimate at me and told me to leave. I took a deep breath, paid the $100 and left in silence. So here are my thoughts I do not appreciate them being rude to me. I have worked in customer service for over a decade and would never treat even the rudest customer that way because guess who's giving you money! I don't like that I told them multiple times about my oil and they didn't have it down. I also don't like the fact that I have a 10 month old and they were making it into a 2-3 day problem when that is the only car I have he can ride in. When my husband ended up being able to fix it in 15 minutes plus 30 for my oil change. If you are busy none of my problems were immediate and I would've been fine to wait a week until you were less busy but instead they took advantage of a female, over booked themselves, and were going to over charge me.
Just moved here from out of state. Had a electrical issue with my truck. I made an appointment and took it in right away. They had the issue taken care of within one day. The prices were great and the service was great and friendly. I will be bringing my vehicles back there for sure when they have problems.
THIS IS WHERE YOU TAKE YOU CAR.
Always very nice. Family run establishment, has worked on everything form my old Roadrunner to my 39 Ford flathead.
Again thanks guys
I had a new jasper transmission put in my 2003 Honda Accord I know some about cars so checked out my car a little after I got it back everything was done right this about 2 years ago my car still runs great and the transmission performs perfect I noticed there I think 3 or 4 master machanics working there these are very highly trained people
So far my truck is not finished but I just wanted to say what a breath of fresh air they are. Calling me and updating before they continue with a costly repair. I will most definitely recommend and bring my vehicles back. A+ customer service.
Avc Auto Inc is a US Car Repair based in Noblesville, Indiana. Avc Auto Inc is located at 20228 Hague Rd, Noblesville, IN 46062, USA.
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